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Contact Us

Contact Us

Support Site

If you need technical support then the best place to go is our support site at http://reyaltecsupport.com where you can post support tickets that will go straight to our engineers.  If you call or email, your query will be screened by our customer services team which will delay the time it takes to respond to your problem.  By going straight to the support ticket system you not only bypass this delay you will also benefit from the history the site provides as well as lots of useful articles on known issues and their resolutions.

General Correspondance and payments by post 

Reyaltec Ltd
96 Marine Road
Prestatyn
Denbighshire
LL19 7HE

Registered Office (Official papers only, no general correspondence)

Reyaltec Ltd
Irish Square
Upper Denbigh Road
St Asaph
Denbighshire
LL17 ORN

Registered in England and Wales No. 05054809
Vat Registration No. 822 1841 53

By Telephone

New Number : 0330 3303 247 - costs the same as dialing 01/02 numbers, calls from mobiles will utilise plan inclusive minutes.

By Fax

0330 3303 248 - calls cost same as dialing 01/02 numbers.

By Email

Please complete our Contact Form or email us info@reyaltec.com

 Customer Service policy

Please contact our customer service team using one of the contact methods provided above.  Outside of office hours email us at info@reyaltec.com. We will aim to respond to all points of contact within 3 business days and aim to resolve any issues you have within 8 business days.

Email contact point for abuse complaints

If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc.) please contact us at abuse@reyaltec.com which as much detail about the abuse.  We will investigate your complaint immediately.

Complaints procedure

Here at Reyaltec we like to think we get it right all the time, every time, but the truth of it is everyone gets it wrong from time to time.  We can only improve on our services with valid feedback fro you, our customers.  If you wish to make a complaint about a service you have received, please submit an email to us at info@reyaltec.com including as much detail from the issue you have.  We will acknowledge your complaint within 3 business days and will aim to resolve any issues within 8 business days.

 

 
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2004+ Reyaltec Ltd, Reg in England and Wales No. 05054809 VAT No. 822 1841 53 e&oe